Tue Oct 28 2025

Bar code scanner not working

Hi all,

When pressing the F1 key to select "patient data" on the MAC 5500, there is this quick flash to scan the patient visit/ID number to add them to the ekg cart, then it switches to manual entry right away. Kept pressing that F1 button to use the scan function, but it will switch to manual entry. 


What's causing the issue? Software upgrade? Internal board malfunctioning? Settings? 


I've double checked the settings to another working ekg and all settings matched. Problem still there. Tried hard reboot of device. Nothing. Replaced the scanner and cable to a known working one. Same issue. 


Can't get in contact with GE tech support. Anyone has had this problem? 


   RE: Electrocardiograph (EKG / ECG) Report Post
Wed Oct 29 2025Reply from Emily Vitkovitsky
Emily Vitkovitsky


If you are in need of immediate assistance please feel free to reach out directly to our sponsors. They are happy to help.

Sage Services Group

 

Just be sure to tell them you were referred by MedWrench     


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Thu Oct 30 2025Reply from Chris-CBET
Chris-CBET

Use the following procedure to automatically configure your bar code reader.


1. Obtain a configuration bar code.


For information on creating patient bar codes, refer to Appendix E, “Creating Bar Codes and Magnetic Cards”.


2. Connect the bar code reader to port A on the back of the system.


3. From the Main Menu, select System Setup > Basic System > Input Method Select > Patient Data Input Device > Bar Code Reader > Return.


4. When the Manual Bar Code Reader Configuration window opens, press esc.


5. When the Basic System menu opens, press esc.


6. Select Save Setup > To System.


7. Restart the device.


8. From the Main Menu, select System Setup > Basic System > Input Method Select > Bar Code Reader Configuration > Automatic > Return.


The following message is displayed:


Scan the Configuration Bar Card


9. Scan the bar code.


The Manual Bar Code Reader Configuration window opens with the values filled in.


10. Press esc twice.


11. Select Save Setup > To System





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